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Return & Refund Policy

At HS IT Enterprise, we strive to provide high‑quality products and professional services. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed. This policy applies to all offerings under HS IT Enterprise, including:

  • IT & electronics products
  • Online UPS, batteries, and solar products
  • GST, Tender, GeM, PAN, and DSC services
  • 3D printed products and custom manufacturing solutions

All offerings operate under the same GST registration.

1. General Policy

  • All returns, refunds, and cancellations are subject to verification and approval by HS IT Enterprise.
  • Customers are requested to read product and service descriptions carefully before placing an order.
  • Refunds, if applicable, will be processed to the original payment method only.

2. Returns & Refunds for Physical Products

✅ Eligible Returns

Products may be eligible for return or replacement if:

  • The product is damaged, defective, or incorrectly delivered
  • The issue is reported within 48 hours of delivery
  • The product is unused and in original packaging (unless damaged)

❌ Non‑Eligible Returns

Returns will not be accepted for:

  • Normal wear and tear
  • Damage caused by misuse, improper handling, or installation
  • Products without original packaging or accessories
  • Customized or made‑to‑order products (including 3D printed products)

To be eligible for any return, replacement, or refund request related to damaged, defective, or incorrect products, customers are required to provide a clear and continuous unboxing video. The unboxing video must: 

​• Be recorded from the moment the package is opened

​• Clearly show the sealed package, shipping label, and product 

​• Be unedited, uninterrupted, and without cuts 

​• Clearly capture any damage, defect, or missing item 

Requests raised without a proper unboxing video may not be accepted. 

HS IT Enterprise reserves the right to reject return or refund requests if sufficient proof is not provided.

3. Return Process (Products)

  1. Contact us via email or phone within 48 hours of delivery
  2. Share order details and supporting images/videos
  3. Our team will review and confirm eligibility

  4. Approved returns may be:

    • Replaced, or
    • Refunded (as per assessment)

Shipping charges, if any, are non‑refundable unless the return is due to our error.

4. Refunds for Products

  • Refunds are processed only after returned products are received and inspected.
  • Approved refunds will be initiated within 5–7 business days (depending on payment gateway processing time).
  • GST, if applicable, will be adjusted as per legal requirements.

5. Services – No Return / Limited Refund Policy (IMPORTANT)

Due to the nature of professional and compliance services:❌ No refunds are provided once a service has been initiated, including but not limited to:

  • GST registration or filing
  • Tender filling and submission
  • GeM portal services
  • PAN card processing
  • DSC issuance or application

✅ Exceptions

Refunds may be considered only if:

  • Payment is made but service has not yet been initiated
  • Cancellation request is raised within 24 hours of payment

Any applicable deduction for administrative or processing charges may apply.

6. 3D Printed Products (Custom Manufacturing)

  • All 3D printed products are custom‑made.
  • ❌ Returns or refunds are not applicable once production has started.
  • In case of manufacturing defects or damage during transit, replacement may be considered after verification.

7. Order Cancellation

  • Orders for physical products may be cancelled before dispatch.
  • Once dispatched, cancellation requests will not be accepted.
  • Service orders can be cancelled only before initiation, as mentioned above.

8. Late or Missing Refunds

If you have not received a refund:

  • Check your bank or payment account
  • Contact your payment gateway provider
  • If still unresolved, contact us directly

9. Changes to This Policy

HS IT Enterprise reserves the right to update or modify this policy at any time.

Any changes will be effective immediately upon posting on this page.

10. Contact Information

For return, refund, or cancellation requests, contact: HS IT Enterprise

📍 Jaipur, Rajasthan, India

📧 Email: info@hsitenterprise.in

📞 Phone: +91‑7852895499

🧾 GSTIN: 08NETPS5011H1ZU